Privacy Policy

Last Updated: September 22, 2026

Fire Tech and Safety of New England, Inc. (“Fire Tech & Safety,” “we,” “us,” or “our”) operates https://firetechusa.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, submit an inquiry, request a quote or demonstration, create an account, or purchase products through our online store.

Information We Collect

We collect information you voluntarily provide when using our Site or communicating with us. This may include:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Company, fire department, municipality, agency, or organization
  • Account registration information
  • Products ordered or requested
  • Order and transaction history
  • Quote, service, demonstration, or sample requests
  • Employment application information
  • Customer notes and communications
  • Any other information you choose to provide

We also collect certain technical information automatically when you visit the Site, including your IP address, browser type, device information, referring website, pages visited, and the date and time of your visit.

Online Store and Orders

Our online store is powered by WooCommerce. When you place an order, submit a quote request, or otherwise use our store, we collect and use information to:

  • Process and manage your order
  • Confirm product availability and pricing
  • Review orders that require approval before fulfillment
  • Calculate shipping and applicable taxes
  • Communicate with you about your order
  • Process returns, refunds, and customer service requests
  • Maintain transaction, accounting, and business records
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal, tax, and regulatory requirements

Some products require review or approval before payment is accepted. Submitting an order or quote request for an approval-required product does not constitute acceptance of the order or confirmation of final pricing.

Payments

Payments through our online store are processed by Stripe. When you complete a payment, information necessary to process the transaction is transmitted to Stripe, which may include:

  • Name and email address
  • Billing and shipping address
  • Telephone number
  • Transaction amount and order details
  • Payment-related identifiers
  • Device, browser, and network information used for fraud prevention

Fire Tech & Safety does not store your complete card number or card security code on our servers.

If you choose to save an eligible payment method for future purchases, Stripe may securely store the payment information and provide our Site with a token or payment-method identifier. Fire Tech & Safety does not receive or store your complete card number or card security code on our servers.

Stripe may use transaction and technical data to process payments, detect fraud, and meet applicable financial and legal requirements. For more information, see Stripe’s Privacy Policy.

Shipping and Fulfillment

To fulfill your order, we may share relevant information with shipping carriers, freight companies, manufacturers, distributors, or other fulfillment providers. This may include your name, organization, delivery address, telephone number, email address, products ordered, and package information. We share only what is reasonably necessary to complete delivery.

Forms and Inquiries

Our Site includes forms for general inquiries, service requests, quote requests, demonstration requests, and employment applications. Information submitted through these forms is routed to the appropriate Fire Tech & Safety employee or department so we can respond to your request. We may retain submissions for customer service, business recordkeeping, follow-up, and security purposes.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to:

  • Maintain shopping cart sessions
  • Remember user preferences
  • Process ecommerce transactions
  • Support account functionality
  • Prevent fraud and maintain security
  • Measure website performance and usage

Third-party services we use, including Stripe, may also set cookies necessary for payment processing and fraud prevention. You may configure your browser to refuse cookies, but doing so may prevent parts of the Site or store from functioning correctly.

Analytics

We may use website analytics and performance tools to understand how visitors interact with our Site, improve usability, and diagnose technical issues. Information collected may include IP address, browser and device information, pages visited, session duration, and general usage activity.

How We Use Your Information

We use information collected through our Site to:

  • Provide products, services, and customer support
  • Process and fulfill orders
  • Respond to inquiries and requests
  • Prepare quotes and schedule services or demonstrations
  • Process payments and refunds
  • Manage customer accounts
  • Detect fraud and protect our Site and systems
  • Meet accounting, tax, regulatory, and legal requirements
  • Send order, service, and account communications
  • Send marketing communications where appropriate and permitted

How We Share Your Information

We do not sell personal information. We may share information with third parties when reasonably necessary to operate our business, including:

  • Payment processors (including Stripe)
  • Shipping and freight providers
  • Manufacturers or distributors involved in fulfillment
  • Website hosting and ecommerce technology providers
  • Email and communications providers
  • Security and fraud-prevention providers
  • Analytics providers
  • Professional advisers such as accountants, attorneys, or insurers
  • Government or regulatory authorities when required by law

We may also disclose information to protect the rights, safety, or property of Fire Tech & Safety, our customers, or others.

Communications

We may contact you regarding orders, quotes, services, appointments, accounts, or other interactions you initiate with us. We may also send marketing communications where appropriate. You may opt out of marketing communications at any time using the unsubscribe link provided or by contacting us directly. Opting out of marketing does not affect transactional communications necessary to complete an order or service request.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and transaction records, preventing fraud, resolving disputes, and meeting accounting, tax, and legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. Some information may be retained after a deletion request when necessary for legal, tax, accounting, fraud-prevention, warranty, or transaction-record purposes.

Your Privacy Choices

Depending on applicable law, you may contact us to request access to, correction of, or deletion of certain personal information we maintain about you. Requests may be subject to identity verification. We may be unable to delete information we are required to retain for legal, tax, accounting, or transaction-record purposes. WordPress and WooCommerce provide built-in tools for exporting and erasing eligible personal data.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or loss. These include secured website connections, controlled account access, authentication systems, and third-party payment processing.

We maintain administrative, technical, and organizational safeguards appropriate to the nature of the information we handle and applicable legal requirements.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our Site may contain links to third-party websites. Fire Tech & Safety is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Children’s Privacy

Our Site and store are intended for businesses, fire departments, municipalities, emergency-service organizations, and adult customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the Site or other appropriate means. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Fire Tech and Safety of New England, Inc. 100 Business Park Drive #6 Tyngsborough, MA 01879 United States

Phone: (978) 649-6800 Email: Help@FireTechUSA.com Website: https://firetechusa.com